Terms and Conditions

1. General information

It is necessary to read these Terms and Conditions before making your reservation. It is important that you understand the contractual relation established when using the booking service of Pure Azores. Pure Azores is a Portuguese Tour Operator registered with the Portugal Tourism Bureau no. 6702 and registered in the Commercial Registry of Ponta Delgada with the no. 514 175 486, with headquarters at Rua Agostinho Cymbron 9, 9500-455, Ponta Delgada. You can contact Pure Azores Customer Support service via:

  • telephone – by calling +351 932 532 200 during office hours (09:00 – 18:00, Azores time, except for Saturdays, Sundays and legal holidays);
  • e-mail – reservations@pureazores.com.
  • 2. Pricing

    All prices on Pure Azores website are displayed per person in Euro currency (EUR) and include VAT and all other taxes.

    3. Acceptance of Bookings

    Pure Azores only accepts bookings by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.

    4. Arrival at venue, and compliance with rules

    You are responsible for timely arrival at the meeting point. If you are arriving to the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.

    5. Cancellation Policy

    Customers are free to cancel their bookings at any time, subject to the following cancellation charges:

  • Up to 7 days before start of trip/activity: 90% refund;
  • Between 7 and 3 days before start of trip/activity: 50% refund;
  • Less then 3 days before start of trip/activity: no refund.
  • The refund will be made within 30 days by crediting the credit card or Paypal account used for payment.

    6. Bookings cancelled by Pure Azores

    Pure Azores reserves the right to cancel a booking in case the number of participants is inferior to the minimum number required. In these cases, the customer will be informed of the cancellation within 8 days, via the e-mail provided at reservation.

    6. Extraordinary Cancellation

    Pure Azores and their suppliers can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult. This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.

    7. Exclusion from Participation

    You are personally responsible for compliance with any conditions of participation. Pure Azores and their supplier have the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.

    8. Personal Responsability for Insurance

    Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity.

    9. Governing Law and Jurisdicion

    These terms and conditions are governed by and construed in accordance with the Portuguese law. The client agrees that any dispute shall be resolved by the Court of Ponta Delgada, in conformity with the laws of Portugal. All legal documents should be sent to Rua Agostinho Cymbron 9, 9500-445, Ponta Delgada, Azores, Portugal.